Frequently Asked Questions

To be able to install the Drive Angel app on your mobile phone, you need to have an access code that you receive via SMS and enter it when registering the application on your mobile phone.

There could be several reasons for this:

1. It takes up to 3 days from signing the policy/contract for the code to be sent. We send text messages every day at 9 AM.
2. The user did not provide a mobile phone number when signing the policy/contract or the user provided the wrong number.

In the case of any above, please send us your name, contract/policy number, and the number of the mobile device you are using to our e-mail [email protected], and we will send you an SMS with an access code.

You can install Drive Angel on your new phone without any restrictions. If you do not have the access code anymore, please contact us by e-mail at [email protected] and we will send you an SMS with a new access code. Switching the SIM card itself does not transfer the Drive Angel app, and it will need to be installed on the new phone.

Due to a bug with the location services on Android OS devices, Drive Angel uses Google services (which most users already have) to determine your location and to detect the beginning and the end of the drive.

Some accounts will put e-mails from the Drive Angel into the spam folder. If this is the case, please mark the e-mail as “Not spam”.

For the Drive Angel to work properly, the tablet must have GPS and GSM, i.e. it must have access to navigation satellites and must have a telephone SIM card with access to the Internet.

This happens when the GPS (Global Positioning System) service is turned off on your phone. When GPS is off, Drive Angel cannot automatically detect that the car is moving, i.e. that the drive began, and after 3 minutes it will stop monitoring. To correct this problem, make sure GPS service it is turned on.

1. Apple devices – iOS v6.0 and newer
2. Android devices: Android OS v2.3 and newer, as well as Google services
3. Windows Phones – OS v8.0 and newer

Drive Angel uses a GPS system to send your location to relevant contacts in the case of an accident. If for any reason your mobile phone cannot receive the GPS signal, the system will take the last read GPS location as the reference point for the intervention. For example, if a traffic accident occurs inside a tunnel (where there is no GPS signal), the ambulance service will arrive to your last recorded location before entering the tunnel.

Although the application has very modest requirements regarding the quality of cell phone signal for data traffic, no mobile operator can guarantee 100% signal coverage in the entire territory. Therefore, if a traffic accident occurs at a location where there is no signal, the last read location before the signal loss is taken as the reference point.

One hour of driving consumes about 70kb of data traffic. But despite the relatively small requirements, you need to have a tariff model that includes a certain amount of data traffic. If your mobile operator denies you data traffic for any reason, the application will stop working.

For the Drive Angel system to provide its full functionality and, most importantly, to reliably alert the right authorities/contacts in the case of an accident, the mobile phone in the car must be mounted on a stand/holder that is firmly connected to the car and allows hands-free talking and battery charging.

Mobile phone holders that are attached to the windshield with a rubber vacuum mount are not recommended because in the event of a broken glass, there is a high risk that the mobile phone will be damaged and stop sending traffic accident data. Holders attached to the dashboard at the height of the steering wheel or lower are recommended, i.e. holders that will remain in place even in the event of the most serious traffic accidents.

Also, not only must you have an unobstructed view of the mobile phone, but the mobile phone must have an unobstructed “view” of the interior of the vehicle. The microphones on your mobile phone play an active role in the service and this is another reason why the mobile phone should not be in a pocket or glove compartment as this would make it “deaf” and “blind”.

The most common reason for activating a false alarm is a mobile device falling to the floor of the vehicle while driving. Therefore, we recommend holders for mobile devices that will ensure that the device does not fall and thus does not cause unnecessary false alarms.

Even in the worst-case scenario, the app will surely perform its task before the phone is destroyed. Utilizing your phone’s sensors, Drive Angel will detect an accident and in the first 30-40 milliseconds send an alert the call center. If the phone is destroyed, the “heartbeat” (data pulse) of the application stops and the call center staff can conclude with certainty that you need help as soon as possible.

The battery is another very important reason why it is recommended to use holders that charge the battery. When Drive Angel is turned on, your cell phone must constantly process a certain set of data and establish a data connection, which puts extra strain on your cell phone battery. The app will drain the battery in four to five hours of driving on older phones, and if other mobile phone functions are used, the battery will discharge even faster.

There are three settings within the app to define when it starts monitoring the drive:

• automatic drive detection with high sensitivity
• automatic drive detection with medium sensitivity
• manually starting the app

 

Automatic driving detection with high sensitivity setting lets the app use the GPS system and detects every movement of your vehicle. The app launches after passing 700 meters or after three minutes of driving. GPS navigation is the most accurate way to detect driving, but due to its high accuracy it is the biggest consumer of cell phone battery. Most people will find that there is very little (or no need) to activate this option for short city rides, as there is very little risk of an accident during the day on the streets of a city with heavy traffic. The purpose of the app is to protect you and your passengers when you are statistically most at risk – on empty highways, especially at night and during bad weather conditions.

Automatic driving detection with medium sensitivity detects car movement with the help of a Wi-Fi, Bluetooth, or telephone repeaters. The app launches after passing 4 kilometers or after five minute of driving. At speeds above 20 km/h, tracking is automatically activated.

The 3^rd option is to manually start the app to start monitoring the drive.

We recommend manual app activation, i.e. to get used to turning on the app and to make it a routine task like fastening your seat belt when you sit behind the wheel.

Of course not. Before a long drive, you can choose whether to engage all your “personal angels”, or just a few of them, or just one, or none. Common sense is the best guideline e.g. if you have a relative or friend who keeps calling you and asking “How’s it going?” or “When are you coming?”, be sure to set him as your “personal angel.” You do not want to have an accident because you have been distracted by answering those trivial questions.

If you have your “personal angels” enabled, every time you go on a trip, your “personal angels” (mom, grandpa, wife, etc.) will be notified and will be able to track your entire trip on a map in real time without having to call you while driving and ask when you will arrive or have you arrived.

We especially recommend that you hire your “personal angels” only when you are statistically most vulnerable – at night, on long trips, on suburban roads, in bad weather, when visibility is poor, etc.

If you exceed the default volume level (above 95 dB), the app will warn you to turn down the volume for safety reasons. For the system to “conclude” whether a traffic accident has occurred, the app, among other things, analyzes the sounds inside the car. For the system to be able to distinguish the typical sounds inside the cabin from the crash sounds, the music you listen to while driving must not be too loud. Simply put, if you turn up the volume all the way up, the app might mistake it for the sound of the metal breaking. The app tolerates relatively loud music, but only to a level that is considered acceptable for safe driving. If you do not turn down the volume, the application will still function, but not at its full functionality.

When the application is turned on, you can make and receive calls without any restrictions. During the conversation, a red bar will light up at the top of the screen, reminding you that the Drive Angel is still doing its job in the background. We recommend hands-free calling and talking while driving allowing the application to provide full functionality. While the system is on, you can use any other application on your mobile phone without interruption.

Among the data that the application analyzes is speed. If you exceed a speed of 130 km/h, the system will warn you to reduce your speed, but will not send alerts. It is just a warning to consider slowing down. This warning does not impair the functionality of the application in any way.

When the ride lasts longer than two hours, the system will warn you to take a coffee break and a short break so that you can continue your journey refreshed but will not sound any alerts. This warning does not impair the functionality of the application in any way.

We collect certain personal and medical information about you (blood type, allergies, and other medically relevant information) that is used in the case of an accident, and only in this case, for successful medical intervention. You are solely responsible for the accuracy of your personal/medical information. We guarantee that your personal and medical data will be available only to medical emergency personnel, and only after receiving an alarm triggered by the system.